Privacy Policy
When you work with us or visit our website, you’re trusting us with your information. This is incredibly important to us and we are committed to protecting your information and putting you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and get your information deleted. This policy applies to our obligations under the New Zealand Privacy Act 2020.
Who We Are
Asteria Engineering Consultancy Ltd is a New Zealand registered limited liability company and our registered business name is: Asteria Engineering Consultancy Limited, trading as Asteria.
We operate this website www.asteriaengineering.com and all pages within these domains.
Consent
By signing a contract for work with us, using our website, or otherwise engaging Asteria and our engineers, you accept the terms of this Policy. You also consent to us collecting, storing, and using your personal information for the purposes for which you provided it.
The Information We Collect
We collect personally identifiable information from you when you:
complete an online form (e.g. contact us enquiry form)
complete an event registration form
We also collect personal information contained in any verbal or written communications between you and us, such as:
during telephone conversations
via email messaging
via text messaging
via your preferred communication platforms (e.g. Teams)
The information we collect can include:
your name
your job title
your email address
your telephone number(s)
your workplace’s physical address
invoicing information
Providing some information is optional but if you choose not to provide required information, this could impact our provision of services to you.
We collect your personal information in order to:
communicate with you, including responding to your feedback and information provided in submission forms
administer, evaluate and improve our site, services and other offerings
conduct administrative tasks within our business
enable your use of the services available on our website
enable our engineers to do work tailored to your needs
send you relevant commercial communications via email and/or other messaging
send you email notifications about our work or potential work with you
send you marketing communications relating to our business, that you have specifically previously agreed to, or which we think may be of interest to you (you can opt out of these marketing communications at any time)
deal with enquiries and complaints made in relation to our website, content, work, or suppliers
for any other purpose for which you give your consent e.g. applying for a job with us
Due to the frequent repeat business we receive from clients, we will keep your personal information even after you finish doing business with us. This enables us to pick up where we left off working with you last time with all the knowledge and understanding of previous work and circumstances. If you would like us to delete your personal information after you finish working with us, please let us know. Please note that some key information essential to running a business (such as keeping financial records for at least 7 years) cannot be deleted.
We also collect non-identifiable information, when you engage with us and our website, such as:
We use Google Analytics software to help measure traffic patterns to, from, and within our website. This service is used to anonymously aggregate website statistics such as number of page views, the number of visitors, time spent on our site, browser types, and common entry and exit points into and from the website. All information is aggregated by Google Analytics and provided to us to help us better understand usage of our website — no individual visitors are identified. Google Analytics is a leader in the industry and their systems have been adopted as an accepted website traffic measurement standard amongst major websites. You can learn more about Google Analytics by visiting the following links:
https://marketingplatform.google.com/about/analytics/
https://policies.google.com/privacy?hl=enIn addition to Google Analytics, we use other third-party email marketing tools to track how our website performs to make sure we are constantly improving our services. These third-party sources cannot identify you. All sources are secure and private and are only accessed by Asteria staff. These third-party marketing sources will never contact you directly or share your data for their own purposes.
Email Marketing
Currently we do not send email marketing, but we are looking to start in the near future. Our plan is to set up and hold a secure account with marketing service Mailchimp. Please see their Privacy Policy here: https://mailchimp.com/legal/privacy/
Social Media Advertising
Currently we LinkedIn. Please see their Privacy Policy here:
https://www.linkedin.com/legal/privacy-policyCookies are small files that a website can send to your computer which can be stored on your hard drive (persistent cookies) or in memory (session cookies). Cookies store information about your preferences on a particular website and can remain on your computer once you have exited from that website. We do not use cookies to gather information about you, nor do we have plans to implement such technology in the future. In some cases, cookies may be used for operational purposes only.
Disclosure of Personal Information
We do not and will never disclose any personal information you provide to us to any outside parties without your permission, unless it is necessary for us to do so in order to carry out our service to you, for example with our:
trusted business partners
service providers such as IT system administrators, accountants, manufacturers, and professional advisors
software providers such accounting software
contractors who work with us to provide specific services
or otherwise as required by law
Your personal information will only ever be disclosed to third parties here in New Zealand (or outside of New Zealand as applicable) who have agreed to treat your personal information in a manner consistent with New Zealand’s privacy laws.
Security of Information
We employ all reasonable precautions to prevent the loss, misuse, or alteration of your personal information. We hold your personal information digitally in secure databases operated by our third-party service providers. Any hard copies of personally identifiable information are held securely at our offices.
Access to your information within our organisation is limited to employees and authorised contractors that are entitled to access this information as a requirement of their role.
Our website uses secure sockets layer (SSL) technology which establishes an encrypted link between our web server and a user’s web browser. This link ensures that all data passed between the web server and browser remain private. However, by using our site, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet, regardless of how securely we store your data.
Links to Other Websites
This website contains links to other sites. Please be aware that we are not responsible for the accuracy or the privacy practices of such sites. This Privacy Policy applies solely to information collected on this website and/or in any verbal or written communication that occurs between us.
Accessing and Updating your Personal Information
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please contact us at the details provided at the bottom of this page.
If at any time you would like to opt out of receiving any correspondence from us, or would like your personally identifiable information removed from our database, please contact us using the details at the bottom of this page.
Amendments to our Policy
We may, from time to time, amend this Privacy Policy. Any changes will be effective immediately upon the updating of this Privacy Policy on our website. Following any changes, should you continue to use our services, it will be deemed that you have agreed to such changes.
Making a Complaint
If you believe your privacy has been breached or if you have a complaint about our handling of your personal information, please contact us using the details below.
We take privacy complaints seriously. If you make a complaint, we aim to respond within 5 business days to acknowledge your complaint at which time we will let you know how long we will take to resolve your complaint. We will investigate your complaint and write to you to explain our decision as soon as practicable.
How to Contact Us
If you would like to know more about how we collect, use, store and disclose your personal information, please contact us using the details below.
Sarah Pratt
Business Manager
sarah@asteriaengineering.com